DIGITALIZATION OF BUSINESS PROCESSES OF PUBLIC ADMINISTRATION IN KAZAKHSTAN, TAKING INTO ACCOUNT INTERNATIONAL EXPERIENCE

This article is devoted to the study of the processes of digitalization of business processes of Public Administration bodies in the Republic of Kazakhstan with an emphasis on adapting international experience. The paper emphasizes the importance of introducing advanced technologies and digital solutions to improve the efficiency of public services, transparency and interaction of the state with citizens. An analysis of the main indicators of the e-Government Development Index (EGDI), which includes OSI, TII and HCI indicators, which allows us to assess the progress of Kazakhstan in comparison with other countries, is given. Special attention was paid to the study of digital management practices in countries such as Estonia, South Korea and Singapore, contributing to the formation of recommendations for improving current approaches in Kazakhstan. Key achievements have been identified, such as the development of e-government (eGov) and digital infrastructure, as well as barriers, including digital inequality and insufficient integration of solutions in the regions. The results of the presented study demonstrate the importance of Strategic Planning and optimization of business processes to achieve sustainable digital management in Kazakhstan.

The purpose of the study is to study the digital business processes of public administration in Kazakhstan, taking into account international experience, identifying key achievements and barriers, as well as proposals for further development, paying special attention to the analysis of the e-government Development Index (EGDI) and its components, allowing an objective assessment of Kazakhstan's progress in comparison with other countries.

The results highlight the strategic importance of digitalization for modernizing public administration in Kazakhstan, creating a transparent and efficient system of public services, and strengthening the country's position in the international arena.

Conclusion. Kazakhstan has demonstrated significant success in digitalizing public services, which is confirmed by its high positions in international rankings such as EGDI (E-Government Development Index). In 2022, Kazakhstan ranked 28th in the world with an EGDI index of 0.8628, which puts it in the category of countries with very high EGDI levels.